Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

• Name, email address, phone number, date of birth, and other contact information.
• Health information you voluntarily submit through forms or appointment requests.
• Insurance or payment information for billing or verification purposes.

b. Automatically Collected Information

• IP address, browser type, access times, and pages visited.
• Cookies and analytics data to improve website functionality and user experience.

2. How We Use Your Information

We use your information to:

• Provide and manage your healthcare services.
• Schedule and confirm appointments.
• Communicate with you regarding your care.
• Respond to inquiries or feedback.
• Improve our website, services, and user experience.
• Comply with legal and regulatory requirements.

3. Disclosure of Your Information

We may share your information:

• With medical staff and providers involved in your care.
• With insurance companies or billing services for claims and payment processing.
• With third-party service providers (e.g., website hosting, analytics), bound by confidentiality agreements.
• When required by law, such as in response to subpoenas or government requests.
• We do not sell your personal data.

4. HIPAA Compliance

As a healthcare provider, TrueCare Medical complies with the Health Insurance Portability and Accountability Act (HIPAA). Your health information is protected and only used or disclosed as allowed by HIPAA or with your explicit consent.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your health records.
• Request corrections to your personal or health data.
• Request restrictions on certain uses and disclosures.
• File a complaint if you believe your privacy rights have been violated.
• Please contact us directly to exercise any of these rights.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children without verifiable parental consent.

9. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. Your continued use of the Site after changes are posted constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at: office@truecaremed.net